Call: 1.855.546.7336 or request information

Customer login

SIGN IN logging in CREATE
Enter a new postal code below to change your branch
SUBMIT
Francais



We've got the answers.

Here’s a look at answers to our most frequently asked questions.

General

Products & Services

  • [+] What services does TruGreen offer?
    TruGreen offers a wide variety of services for your home and business. Our offering includes the following popular services: - Lawn Care Services: - Fertilizer - Weed management - Insect management - Aeration - Alfalfa - Aeration/Overseeding - Renovations - Sulphur- Tree & Shrub Care Services: - Deep root fertilization - Natural Insect Control - Dormant Oil. Please call our Customer Service Center at 1-855-546-7336 and one of our representatives can provide you specific details about our programs and services.
  • [+] What can TruGreen do for my weeds?(Ontario Only)
    We apply weed treatments utilizing Fiesta as part of our full lawn care programs to manage weeds over the course of the growing season. However, many lawns may have weed infestations that require a SUPPLEMENTAL weed treatment to bring infestations down to a manageable level. To achieve the level of weed control many customers demand, we strongly recommend this supplemental treatment in addition to our program.
  • [+] I didn’t renew my aeration. Why did they do it anyway?
    Our service continues year after year unless we are notified to make changes to your program. A service such as core aeration should be conducted annually to provide the most benefit. Please contact us if you wish to cancel service.
  • [+] Why doesn’t weed management control all of my weeds? (Ontario Only)
    At TruGreen, we select the best products available to provide superior results for customers like you. Fiesta is the most effective weed control product available for use in Ontario. Unfortunately, we can not eliminate 100% of your weeds in any one treatment. It is important to note that some weeds are more resistant than others. These older or more established weeds will take several treatments to control. Our program will target these weeds over the course of the season as part of our regular scheduled visits. Additionally, you may have a weed infestation that requires a SUPPLEMENTAL weed treatment in addition to our regular program to bring weeds down to a manageable level.
  • [+] What time of year are services performed?
    Our lawn and tree & shrub care programs start in the spring and continue through to the fall. Additional services that we have recommended or you have chosen are performed at the appropriate time during the season. This may include core aeration in spring or fall, or grub control in the late summer.
  • [+] What kind of fertilizer do you use?
    We use different granular fertilizer blends depending on the time of year and growing season. Our spring and fall blend is typically 25-0-5 50% ammonium sulphate. Our summer blend is typically 25-0-3 with 30% slow release. All our traditional fertilizers are phosphorus free. We also offer a range of all-natural organic fertilizers in our TruNatural program. These provide your lawn with nitrogen naturally from corn gluten meal.
  • [+] Why do we need more than one subsurface insect control (leatherjacket & grub control)? (ONTARIO ONLY)
    Grubs and leatherjackets (young crane flies) are vulnerable to our nematode treatments at different times of the season. Nematodes will only attack the targeted pest that is in your lawn at the time of the application. For instance, nematodes that are applied in August to control grubs will seek out and attack grubs; however, they will not still be there in your lawn when crane fly eggs hatch in October to attack these young leatherjackets. It is important to treat these pests when they are most vulnerable and when control is most likely.
  • [+] I received grub control treatment, why are animals still damaging my lawn?
    We utilize nematodes for grub control. Nematodes are microscopic worms that move through the soil and seek out grubs. They enter the grub and release bacteria that convert the grub to a food source for young nematodes. This causes the grub to stop eating and eventually die. There are several nematode strains on the market; however, nematodes are extremely selective on the type of insect they attack. We use the most effective nematode strain available against European chafer grubs. Nematodes are safe to use on lawns and do not harm plants, people, pets or even beneficial insects. Our objective is to reduce the grub population to a level that does not cause injury to the lawn, however we can not guarantee that animal activity (skunks, raccoons) will not dig in search of grubs. For the most effective control, you need to water your lawn the night before our nematode treatment and as soon after as possible. Keeping the lawn moist for a few days following this treatment will produce the optimal environment for the nematodes to work.
  • [+] Why do I have dark brown/green patches on my lawn after receiving services? ONTARIO ONLY
    These dark patches may have been caused by our recent Fiesta weed treatment. Fiesta does not damage grass, however since it contains iron, it can temporarily turn the grass around the weed dark green or black. This should return to normal after you have mowed a few times.
  • [+] What if it rains on the day my treatment is to be applied?
    First, be assured that the materials we apply are not being washed away. In most cases, rain will actually help the treatment. Fertilizer needs rain or irrigation at some point to activate it. Our grub control treatments also require watering-in. Our weed control treatments may have been affected if it rained within 3 hours of the treatment. If the weed is not showing any signs of affect from the weed control within a few days, it may have been affected by the rain, and feel free to contact us regarding next steps.
  • [+] One of my family members or pets walked on the grass before my treatment was dry. What do we do?
    Our applications are highly diluted and there is no cause for alarm. Any area that may have come in contact with our treatment can simply by washed with soap and water.
  • [+] Why should I have my lawn aerated?
    Core aeration provides many benefits. Essentially, aeration improves your lawn’s growing environment by improving air, water and nutrient penetration to the soil, alleviating soil compaction, preventing thatch build-up, and increasing microbial activity in the root zone. This enables the lawn to better respond to our treatments and produce better root systems. Adding overseeding to the core aeration service provides even more benefit by introducing a high quality grass type and helps maintain lawn density.

Payment & Billing

Lawn care

Forgot Your Password?

Required Fields

Input your email address and we’ll reset your password. A link will be sent to your email account where you can set up a new one.

This e-mail address is not valid or does not match our records. Please try again.
GET PASSWORD
An email with your password has been sent